Official Policy

Raya88 Privacy Policy – Malaysia Member Personal Data Protection

Your privacy is our priority. This policy transparently explains how raya88 collects, uses, stores and protects your personal information — so you can play with peace of mind and confidence.

Updated: January 2026 256-bit SSL Full Compliance

Six Pillars of Data Protection at raya88

We ensure your personal data is handled responsibly at every stage.

Personal Data Encryption

All your personal information is transmitted and stored using 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.

No Sale of Data to Third Parties

Raya88 has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your consent.

Full Control in Your Hands

You have the right to access, correct, transfer, or request deletion of your personal data at any time through raya88's support team, available 24/7.

Continuous Security Monitoring

Raya88's real-time security monitoring system operates around the clock to detect and block any unauthorized access attempts to member data.

Malaysian Legal Compliance

Raya88's Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations.

Transparent Cookie Policy

We use cookies only to enhance the user experience and platform performance. You can manage your cookie preferences at any time through your browser settings.

Updated: January 2026

1 Introduction

Welcome to the raya88 Privacy Policy. This document clearly explains how raya88 ("we", "Platform", or "company") collects, uses, stores, protects, and discloses your personal information ("data") when you use the official website raya88.onl, the raya88 mobile app, and all related services.

We understand that your trust is our most valuable asset. That is why we are committed to upholding your privacy to the highest standard — not merely to meet legal requirements, but because it is the right thing to do for every member who trusts raya88.

Note: By using the raya88 platform, you agree to the terms set out in this Privacy Policy. Please read this document in full before registering or using any of our services.

2 Personal Data We Collect

Raya88 collects your personal information through several channels depending on how you interact with our platform. Below are the full details of the types of data collected:

Data Categories Example Information Collection Method
Identity Information Full name, date of birth, identity card or passport number Registration form, KYC process
Contact Information Email address, phone number, residential address Account registration, profile updates
Financial Information Bank name, bank account number, transaction records Deposit and withdrawal processing
Technical Data IP address, browser type, operating system, device ID Automated system logs, cookies
Activity Data Game history, total betting amounts, login records Direct use of the platform

We may also receive information about you from trusted third-party sources, such as identity verification (KYC) providers, payment processors, and fraud prevention partners — solely to ensure the safety and integrity of the platform.

3 How We Use Your Data

Raya88 uses your personal data only for legitimate and necessary purposes. Below is the complete list of purposes for which your data is used:

  • Account Management: Creates, verifies and manages your member account, including the identity verification (KYC) process required by regulations.
  • Transaction Processing: Processes deposits, withdrawals and all financial transactions accurately and securely.
  • Platform Security: Detects and prevents fraud, money laundering, unauthorised access and other suspicious activities.
  • Service Improvement: Analyses usage patterns to improve platform design, new features and the overall user experience.
  • Important Communications: Sends transaction notifications, account security updates and important service-related information from raya88.
  • Legal Compliance: Fulfils legal obligations and reporting requirements to relevant regulatory authorities when required.
  • Customer Support: Provides technical support and resolves any enquiries or complaints you submit to our support team.
Our Commitment: raya88 does not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.

4 Data Sharing and Disclosure

Raya88 does not sell your personal data. However, in certain limited situations, we may need to share some of your information with the following parties:

  • Payment Processors: Payment service providers such as DuitNow, FPX and e-wallet providers receive only the transaction information necessary to process your payments securely.
  • KYC Service Providers: Identity verification companies we use to verify your personal information for anti-fraud and AML compliance purposes.
  • Regulatory Authorities: When required by law, court order, or a lawful request from a law enforcement authority.
  • IT Service Providers: Technology companies that provide server infrastructure, cloud services, and cybersecurity systems to raya88 — all bound by strict confidentiality agreements.
Important: All third parties that receive your data from raya88 are required to process that information in accordance with data protection standards equal to or higher than those we uphold.

5 Data Storage and Security

Raya88 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.

Key security measures we have implemented include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and raya88 servers.
  • Passwords are stored using strong hashing algorithms — raya88 staff cannot read your password.
  • Strict access controls based on the least privilege principle — only staff who genuinely need it can access member data.
  • 24/7 real-time security monitoring with automated intrusion detection systems.
  • Regular security audits by independent experts to identify and address any system vulnerabilities.
  • Regular and secure data backups to ensure service continuity in the event of a technical emergency.

Your personal data is retained for as long as your account is active or as needed to fulfil the purposes stated in this Policy. After account closure, we retain required records for the minimum period mandated by Malaysian law before securely deleting them.

Secure Servers: Your data is stored in data centres with internationally recognised security certifications, strict physical access controls, and round-the-clock environmental monitoring systems.

6 Cookie Policy

Raya88 uses cookies — small text files stored on your device — to enhance the user experience, ensure the platform functions smoothly, and help us understand how members use our services.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled without affecting site functionality.
  • Performance Cookies: Collects anonymised data on how members use the platform to help us improve website performance and usability.
  • Functional Cookies: Stores your preferences such as language, display settings and saved login details for your convenience.
  • Analytics Cookies: Helps us understand aggregated, anonymised traffic patterns and website usage for continuous improvement purposes.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect some features of the raya88 platform.

7 Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 and related regulations, you have the following rights regarding your personal data held by raya88:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Update or correct any inaccurate or outdated personal information we hold on you.

Right to Erasure

Request deletion of your data under certain circumstances permitted by law.

Right to Restriction

Restrict how we process your data in certain situations.

Right to Portability

Receive your data in a machine-readable format for portability.

Right to Object

Object to the processing of your data for specific purposes, such as direct marketing.

How to Exercise Your Rights: To submit any request relating to your personal data rights, please contact the raya88 support team via in-platform live chat or our official email. We will process your request within 14 business days.

8 Children's Data Protection

The raya88 platform is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate action to delete that information and close the account in question.

Parental Responsibility: If you believe your underage child has registered an account at raya88, please contact our support team immediately so that appropriate action can be taken without delay.

9 International Data Transfers

In the course of its operations, raya88 may process or store your data on servers located outside Malaysia. In all such cases, we ensure that equivalent or greater protection is applied to your data, either through:

  • Data transfer agreements that comply with Malaysia's PDPA requirements.
  • International security certifications recognised by the recipient country.
  • Adequate data protection assessments are conducted before any cross-border transfers are made.

We only transfer data to countries or jurisdictions that provide an adequate level of data protection, or where we have put appropriate contractual safeguards in place to protect your data.

10 Amendments to This Privacy Policy

Raya88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or newly introduced service features.

If there are significant changes to how we process your personal data, we will notify you via an in-platform notification or the email registered to your account at least 14 days before the changes take effect.

The "Updated" date shown at the top of this document reflects when the latest revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Amendment Notification: Continued use of the raya88 platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the revised terms.

11 Contact Us About Your Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how raya88 handles your personal data, our team is ready to assist you.

You may contact raya88's Data Privacy Officer through the following channels:

  • Live Chat: Available 24/7 directly within the raya88 platform — the fastest way to get answers.
  • Official Email: [email protected] — for privacy inquiries that require written documentation.

We are committed to responding to all privacy-related enquiries within a maximum of 14 working days from the date the inquiry is received. For urgent issues relating to account security, please use the live chat channel for immediate assistance.

Your Trust, Our Responsibility: At raya88, we believe privacy is more than legal compliance — it is the foundation of trust that builds lasting relationships between us and every valued member.

Your Data Is Safe. Now Let's Play.

Join over 500,000 raya88 members enjoying safe, fair, and exciting online gaming, backed by robust personal data protection.

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